Public Grievance System in Haryana
-Dr.
Lalit Kumar*
C.M. Window:
e-Disha Kendras and Administrative Officers:
The C.M. Window is easily accessible
in the offices of Administrative Officers, for example, in the office of Deputy
Commissioners of Districts, offices of Sub-Divisional Magistrates (SDMs) and
also in the offices of Ministers and Chief Minister; and anyone can easily
approach the locations for submitted the complaint in written. After getting
the complaint registered, action is taken in due course of time and the
complaint is forwarded to the concerned office with directions to redress the grievance.
The citizen can check the status of the complaint by entering the Complaint
Number and Mobile Number.
In case, the citizen is not satisfied from the action taken to sort out the grievances, he / she can appear in the ‘Janta Darbar’ of the Ministers and Chief Minister and directly meet them to get the grievance settled. The portal of C.M. Window also contains the contact numbers of all officers and ministers i.e. Telephone Directory of Government Organizations; may be contacted directly if required.
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