Public Grievance System in Haryana

Public Grievance System in Haryana

-Dr. Lalit Kumar*

C.M. Window:

The Government of Haryana is committed to ensure Good Governance in whole state and keep to curb the corrupt activities generally faced by a common man. On 25^th December 2014, the Government of Haryana launched a portal known as C.M. Window for taking the public grievances of all departments and concern under one roof. The portal is available for the public for complaints (if any), anyone face while taking the services from the Government Organizations. The C.M. Window is basically a grievance redressal and monitoring system in which anyone can register the complaint and check the status of the registered complaint through Internet either on the website or in mobile application.

e-Disha Kendras and Administrative Officers:

The C.M. Window is easily accessible in the offices of Administrative Officers, for example, in the office of Deputy Commissioners of Districts, offices of Sub-Divisional Magistrates (SDMs) and also in the offices of Ministers and Chief Minister; and anyone can easily approach the locations for submitted the complaint in written. After getting the complaint registered, action is taken in due course of time and the complaint is forwarded to the concerned office with directions to redress the grievance. The citizen can check the status of the complaint by entering the Complaint Number and Mobile Number.

In case, the citizen is not satisfied from the action taken to sort out the grievances, he / she can appear in the ‘Janta Darbar’ of the Ministers and Chief Minister and directly meet them to get the grievance settled. The portal of C.M. Window also contains the contact numbers of all officers and ministers i.e. Telephone Directory of Government Organizations; may be contacted directly if required.